Privacy Policy | Acrosolve

This privacy policy describes how Acrosolve collects, uses, and protects your personal information when you visit our website, use our services, or interact with us.

Who we are

Acrosolve ("we", "us", or "our") is a sole proprietorship registered in the Netherlands. We provide AI automation and workflow optimization services to B2B service businesses worldwide.

Our website is acrosolve.com. You can reach us at contact@acrosolve.com.

This policy applies to all visitors and users of our website and services. Our services are intended for business professionals aged 18 and over.

What personal data we collect

We collect personal information in two ways: data you provide to us voluntarily, and data collected automatically when you visit our website.

Information you provide

Depending on how you interact with us, you may provide:

Contact information — name, email address, phone number, company name (via contact forms, email, or the AI Readiness Assessment)
Business information — industry, company size, current tools, operational challenges (via the AI Readiness Assessment form)
Account information — email address and password (when registering for the Client Portal)
Newsletter subscription — email address (when subscribing to our newsletter)
Payment information — processed by our payment provider; we do not store credit card details

Information collected automatically

When you visit our website, we collect certain information automatically through cookies and similar technologies:

IP address, browser type, operating system, and device information
Pages visited, time spent, referring URLs, and click behavior
Approximate geographic location (derived from IP address)

Cookies and tracking

We use cookies and similar technologies on our website. Under the GDPR and the Dutch Telecommunications Act (Telecommunicatiewet), we require your consent before placing non-essential cookies.

We use the following categories of cookies:

Essential cookies — required for the website to function (no consent needed)
Analytics cookies — Google Analytics (GA4) to understand how visitors use our website. You can opt out at tools.google.com/dlpage/gaoptout

For more information on how Google processes data, see Google's privacy policy.

How we use your information

We use your personal information for the following purposes:

To respond to your inquiries and provide the services you requested
To process and deliver your AI Readiness Assessment results
To manage your Client Portal account
To send our newsletter (only with your consent; you can unsubscribe at any time)
To improve our website and services
To comply with legal obligations

The lawful basis for processing under the GDPR is: consent (newsletter, analytics cookies), contractual necessity (service delivery, Client Portal), and legitimate interest (website improvement, responding to inquiries).

Third-party services

We use the following third-party services that may process your personal data:

Google Analytics (GA4) — website analytics (USA; EU-US Data Privacy Framework)
Cal.eu — appointment scheduling (EU)
Kit (ConvertKit) — newsletter and email marketing (USA; EU-US Data Privacy Framework)
Vercel — website hosting (global CDN; EU data processing agreement in place)
Stripe — payment processing (USA/EU; PCI DSS compliant)

We only share your data with these processors to the extent necessary to provide our services. Each processor is bound by a data processing agreement.

Data retention

We retain your personal data only as long as necessary:

Contact form submissions — 2 years after last interaction
Client Portal accounts — duration of the business relationship, plus 1 year
Newsletter subscribers — until you unsubscribe
Analytics data — 14 months (Google Analytics default)
Financial records — 7 years (Dutch fiscal retention requirement)

Who we share your data with

We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:

Service providers — the third-party processors listed above, strictly for providing our services
Legal obligations — when required by law or in response to valid legal process
Business transfer — if Acrosolve is acquired or merged, your data may be transferred as part of that transaction
Protection — when necessary to protect our rights, safety, or property

International data transfers

Some of our third-party processors are based outside the European Economic Area (EEA). When transferring personal data outside the EEA, we rely on:

EU-US Data Privacy Framework (for US-based processors certified under the framework)
Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions by the European Commission

Your rights

Under the GDPR, you have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Restriction — request that we limit processing of your data
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interest
Withdraw consent — withdraw consent at any time (e.g., newsletter, cookies)

To exercise any of these rights, contact us at contact@acrosolve.com. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl.

Data security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS), secure hosting, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact us

For questions about this privacy policy or your personal data, contact us at:

contact@acrosolve.com